Returns & Exchanges
At MOIDA, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for products in their original, unopened condition. If your order doesn't meet your expectations, we are here to help you find the perfect match or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing