Frequently Asked Questions
Everything you need to know about your MOIDA beauty journey
Are MOIDA products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All MOIDA products are 100% cruelty-free and formulated without any animal-derived ingredients.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy for skincare items?
We offer a 30-day return policy. If you are not satisfied with your purchase, please ensure the product is in its original packaging and contact our support team.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
Are your products safe for sensitive skin?
MOIDA products are dermatologically tested and formulated to be gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.